Privacy Policy

Privacy Policy

The content and presentation of the website (including HTML, static or automatically generated elements, images, audio files, video files, trademarks, logos, etc.) are protected by intellectual property rights of True Cowboy Western Apparel, unless otherwise stated. Texts, graphic elements, their layout and assembly, and other components are the property of True Cowboy Western Apparel or used with the permission of respective rights holders. These are intellectual works protected by copyrights.

Unauthorized public distribution or full or partial reproduction without the permission of True Cowboy Western Apparel constitutes unlawful infringement and may lead to criminal sanctions. This also applies to translation, adaptation, or reproduction by any means or methods.

The trademarks and logos displayed on the website belong to True Cowboy Western Apparel or are used with the permission of the respective owners. The information presented on these websites does not grant a license or permission for commercial use of trademarks. Prior explicit written consent from True Cowboy Western Apparel is necessary for such use. Any inappropriate use of these trademarks is strictly prohibited.

It is important for customers to be able to trust True Cowboy Western Apparel effortlessly. Therefore, True Cowboy Western Apparel makes it a point to protect personal privacy as much as possible. To perform the work effectively and provide you with optimal service, True Cowboy Western Apparel collects certain personal data from its customers and users of its services. These data are handled with great care and managed in a safe and respectful manner. True Cowboy Western Apparel's privacy policy is drafted in compliance with GDPR rules.

The law of December 8, 1992 ("Privacy Law") and the law of June 13, 2005 ("Electronic Communications Law") and the accompanying implementing decrees regulate the protection of personal data. True Cowboy Western Apparel commits to fulfilling its obligations and respecting the rights whenever customer data is processed.

In the following, the term "website" of True Cowboy Western Apparel also includes the webshop. All written articles are therefore also applicable to the webshop. You can also find this under Article 2.

  • What types of personal data do we collect?

Personal data refers to 'data relating to an identifiable person (the 'data subject').' These are data that the customer provides to us, for example, when placing an order, contacting us through the website, using cookies and the contact form, or participating in contests. More specifically, this may include data such as contact information with name, address, age, gender, date of birth, phone number, language preference, email address, payment details, etc. All data collected can be combined to better tailor our offers and services to your personal needs. As required by law, no sensitive data such as data concerning racial or ethnic origin, political opinions, or sexual preferences are processed.

  • Why do we process your data?
  • To be able to contact you when necessary to perform our services.
  • For the further execution of agreements.
  • To inform you about changes to our services and products.
  • To comply with legal obligations.
  • When the legitimate interest of the company requires it.
  • In the event that True Cowboy Western Apparel has a legitimate interest that outweighs the data subject's interest.

The following objectives require the use of personal data:

  • Creating and managing your personal account.
  • Processing your orders and returns.
  • Providing information about delivery status.
  • Contacting you in case of changes or problems with the delivery of your products.
  • Informing you about changes in the delivered services.
  • Sending you offers such as newsletters and promotions.
  • Rewarding your customer loyalty.
  • Managing your account to perform credit checks.
  • How do we secure your data?

We ensure that the security policy we implement in processing personal data is always sufficient, according to the current state of the art, to protect us against unauthorized access, disclosure, or loss. To make purchases with bank and credit cards as secure as possible, information is transmitted via a secure connection so that third parties cannot read the personal data.

  • Confidentiality

To achieve the above objectives, only persons who have obtained authorization have access to the personal data. These persons may only process the data if it is necessary to achieve these objectives. True Cowboy Western Apparel guarantees that it has taken sufficient practical and organizational measures to ensure the confidentiality of data in its internal operations.

  • Do we sell your data to third parties or share your data?

We do not sell personal data to third parties or share it with third parties unless:

  • to our legal successors;
  • it is required for our services;
  • there is a legal obligation on True Cowboy Western Apparel;
  • there is a legitimate interest for True Cowboy Western Apparel or the third party concerned.
  • What are the customer's rights, and how can you exercise them?

Customers can always request to view, correct, or delete personal data. Moreover, customers have the right to ask for their data not to be used for direct marketing purposes at any time. Users can email info@storytellingagency.be to request this.

  • Links

www.truecowboyclothing.be may contain hyperlinks to other websites. These websites may operate independently of True Cowboy Western Apparel, without True Cowboy Western Apparel having any control over these websites or their content. True Cowboy Western Apparel is not liable for the content of information provided or obtained through these websites. True Cowboy Western Apparel is also not responsible for other uses of these websites.

  • Cookies

To store your shopping cart, we use a so-called cookie. Like all webshops, we also use a cookie to keep track of which pages are visited and how intensively parts of True Cowboy Western Apparel are used. This allows True Cowboy Western Apparel to better tailor the website to your preferences. We explicitly do not use this data to create a profile of our visitors. True Cowboy Western Apparel uses strictly necessary cookies, marketing cookies, functional cookies, and analytical cookies.

  • Security

True Cowboy Western Apparel has taken the necessary measures to prevent the loss, unlawful use, or modification of information received on our site and to ensure secure payments. Transaction data is sent over the internet through a secure server. When placing an online order on this site and choosing online payment via Visa, Mastercard, or Bancontact/MisterCash, you will be asked to provide the card number. The processing of this transaction is carried out by Shopify, which ensures a 100% secure transaction.

This privacy policy is drafted in compliance with GDPR rules. It goes without saying that the processing of personal data may evolve over time due to changing legislation, technological advances, and the like. True Cowboy Western Apparel has the right to change this privacy statement if necessary. Therefore, it is important to regularly check this page.

The privacy policy was last modified on 04/01/2024.

Cookie Policy

This Cookie Policy was last updated on December 7, 2023, and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

  • Introduction

On our site, www.truecowboyclothing.be (hereinafter: "the website"), cookies and other related techniques are used. (Hereinafter, all techniques are referred to as "cookies" for simplicity). Cookies are also placed by third parties that are engaged. The document below informs you about the use of cookies on the website.

  • What are cookies?

A cookie is a simple small text file that is sent along with the pages of this website and stored by your browser on your computer's hard drive or other device. The information stored in it can be sent back to True Cowboy Western Apparel's servers or those of the respective third parties when you visit the website again.

  • Cookies

3.1 Technical or functional cookies: Some cookies ensure that certain parts of the site work properly, and your user preferences remain known. By placing functional cookies, True Cowboy Western Apparel ensures that you can visit our site more easily. This way, you do not have to repeatedly enter the same information when visiting the website, and it is possible, among other things, to keep the items in your shopping cart until you have paid. These cookies may be placed without your permission.

3.2 Statistical cookies: These are used to optimize the user experience for our users. Statistical cookies provide insight into the use of our site. True Cowboy Western Apparel requests your permission to place statistical cookies.

3.3 Marketing and tracking cookies: Marketing or tracking cookies are cookies or any other form of local storage used to create user profiles for the purpose of displaying ads or tracking the user on this or various sites for similar marketing purposes.

  • Placed cookies

4.1 Strictly Necessary Cookies: These cookies ensure basic functionality such as security, user authentication, and network management. These cookies cannot be disabled.

4.2 Marketing cookies: These cookies are used to track the effectiveness of advertisements, allowing us to provide a more relevant service and deliver better ads that match your interests.

4.3 Functional cookies: These cookies collect data to remember choices made by users, improve the experience, and provide a more personalized user experience.

4.4 Analytical cookies: These cookies help us understand how visitors interact with our website, detect errors, and provide better overall analysis.

  • Consent

When you visit the website for the first time, a pop-up explaining cookies will be displayed. Once you click 'Save Preferences,' you give consent for the categories of cookies and plug-ins you selected in the pop-up and described in the Cookie Policy to be used. You can disable cookies through your browser, but please note that our site may not work optimally.

  • Enabling and disabling cookies and deleting them

You can automatically or manually delete cookies through your internet browser. You can also set your internet browser to receive a message when a cookie is placed. More information about these options can be found in your browser's help function.

Please note: the website may not work optimally if all cookies are disabled. If you delete cookies in your browser, they will be placed again with your permission when you revisit True Cowboy Western Apparel's website.

  • Your rights regarding personal data

You have the following rights regarding your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
  • Right to access: You can request access to the data we have about you.
  • Right to rectification and supplementation: You have the right to have your personal data corrected, supplemented, deleted, or blocked whenever you wish.
  • If you give consent to process your data, you have the right to withdraw that consent and have your personal data deleted.
  • Right to data portability: You have the right to request all your personal data from the Data Controller and transfer it in its entirety to another Data Controller.
  • Right to object: You can object to the processing of your data. True Cowboy Western Apparel will comply with this, unless there are legitimate grounds for processing.

To exercise these rights, you can contact us via the website or by email. You will find the contact information at the end of the cookie policy. If you have a complaint about how your data is handled, you can submit a complaint via the contact information below. You also have the right to lodge a complaint with the supervisory authority, in particular the Data Protection Authority.

  • Contact Information

For questions and/or comments regarding the terms and conditions, privacy policy, and cookie policy, please contact True Cowboy Western Apparel via email at info@storytellingagency.be.